At Vastad Thandai, we are committed to delivering our premium-quality Thandai products to your doorstep in a timely and efficient manner. Please review our shipping and delivery policy before placing an order.
1. Shipping Locations
- We currently deliver across India.
- If you are located outside India and wish to place an order, please contact our support team for assistance.
2. Order Processing Time
- Orders are processed within 24-48 hours of confirmation, excluding weekends and public holidays.
- Once processed, you will receive a confirmation email with your order details and tracking information.
3. Estimated Delivery Time
Delivery times may vary depending on your location:
- Metro Cities: 3-5 business days
- Non-Metro Cities & Rural Areas: 5-7 business days
- Remote Locations: Up to 10 business days
Please note: Delivery times may be affected by unforeseen circumstances such as weather conditions, strikes, or courier delays.
4. Shipping Charges
- Standard Shipping: A nominal shipping charge may apply based on order value and delivery location.
- Free Shipping: We offer free shipping on orders above ₹[X].
- The final shipping cost will be calculated at checkout.
5. Order Tracking
- Once your order is dispatched, you will receive a tracking link via email/SMS to monitor your shipment.
- If you face any issues with tracking, please contact us at [your email/contact number].
6. Delivery Policy
- Deliveries will be made to the shipping address provided at checkout. Please ensure the details are accurate to avoid delays.
- If no one is available at the time of delivery, the courier may attempt redelivery or leave a pickup notice.
- In case of incorrect address details or failed delivery attempts, additional shipping charges may apply for reshipment.
7. Delayed or Lost Shipments
- If your order is delayed beyond the estimated timeframe, please reach out to our support team for assistance.
- If your order is lost in transit, we will initiate an investigation with the courier. If confirmed lost, we will offer a replacement or full refund.
8. Damaged or Missing Items
- If you receive a damaged package or find any missing items, please report it within 24 hours of delivery with clear images of the product and packaging.
- We will investigate the issue and provide a replacement or refund as per our Refund Policy.
9. Contact Us
For any shipping-related queries, feel free to reach out to us:
📧 Email: info@vastadthandai.com
📞 Phone: +91 97661 01029