At Vastad Thandai, we are committed to providing our customers with premium-quality Thandai products. We strive for customer satisfaction, and we have established the following cancellation and refund policy to ensure a smooth shopping experience. Please read this policy carefully before making a purchase.
1. Order Cancellation
We understand that you may need to cancel an order due to unforeseen circumstances. Here’s how our cancellation process works:
- Cancellation Window:
- Orders can be canceled within 2 hours of placement. Once your order has been processed or dispatched, cancellations are no longer possible.
- How to Request a Cancellation:
- To cancel an order, please contact our customer support team at [your email/contact number] with your order ID and reason for cancellation.
- Refund for Canceled Orders:
- If your cancellation request is approved, the refund will be processed within 7-10 business days and credited to the original payment method.
- Non-Cancellable Orders:
- Orders that have already been shipped or are in transit cannot be canceled. In such cases, please refer to our refund policy below.
2. Refund & Replacement Policy
We take utmost care in ensuring that our products reach you in perfect condition. However, in the rare event that you receive a damaged, defective, or incorrect item, we offer refunds and replacements under the following conditions:
Eligibility for Refunds & Replacements
- Damaged or Defective Products:
- If you receive a product that is damaged, defective, or spilled due to transit, you must report it within 24 hours of delivery.
- You must provide clear images or a video showing the damaged product and packaging.
- Once verified, we will offer a replacement or a full refund.
- Incorrect Product Delivered:
- If the product received is different from what was ordered, notify us within 24 hours of delivery.
- We will arrange for a replacement or issue a full refund after verification.
- Quality Issues:
- If you are unsatisfied with the product due to quality concerns, please reach out to us with details.
- Refunds or replacements will be provided at our discretion after a thorough review.
Non-Refundable & Non-Returnable Items
Due to the nature of our food products, we do not accept returns or provide refunds in the following cases:
- Change of Mind: If you ordered the wrong product or no longer wish to keep it.
- Personal Taste Preferences: If the product does not meet your personal taste expectations.
- Incorrect Address: If the delivery fails due to an incorrect or incomplete address provided by the customer.
3. Refund Process
- Once your refund request is approved, the refund will be processed within 7-10 business days and credited to the original payment method.
- If you do not receive your refund within the expected timeframe, please check with your bank or payment provider.
- Refunds will be issued only after verifying the issue and approving the claim.
4. Exchange & Replacement Policy
- If you qualify for a replacement, the new product will be shipped within 5-7 business days after approval.
- In cases where a replacement is unavailable, we will offer a full refund.
- We may require the defective product to be returned before processing a replacement.
5. Contact Us
For any issues regarding cancellations, refunds, or product concerns, feel free to reach out to us:
📧 Email: info@vastadthandai.com
📞 Phone: +91 97661 01029
Our team is always happy to assist you!